Returns and Refund
We realize that the importance of customer satisfaction is apparent, Therefor, we strive to provide the best after service possible with the exchange, refund or repair to ensuring satisfy our customers as outlined in this policy.
CONDITION OF RETURNS
Generally, we accept returns within 30 days after you purchase. If you received an incorrect or defective item(s), Even that you unsatisfied the item(s) you can also returns it to us.
Returns request to provide at least one of receipt or order number to verification, Please make sure to save the receipt or order number if need.
We recommended that all the returns item being complete returned with Original manufacturer box, instructions and manuals, warranty and/or serial number card, cardboard and/or styrofoam packaging, and all other included factory packed accessories.
The product under warranty period, and specified the item(s) have repair or replacement services.
Please provide a copy of a receipt or order number together in the package of return item(s).
Regardless of condition, products must be packaged appropriately so as not to incur physical damage during the return.
Please, bear in mind that all the returned products are subject to sold from us.
CONDITION OF REPLACEMENT
We offer product replacement service, if you are received the defective item(s)/ wrong item(s) within 30 days.
The replace item(s) must be in brand new unused condition. Any damage will be assessed by BlackFireGear.com and the amount of credit will be judged based on whether the returned product was used or damaged.
CONDITION OF REFUND
Shipping fees, handling charge, and/or return shipping costs are Non-Refundable.
Cash refund only issued for you received an incorrect or defective item(s).
To obtain refund, the returns product must be unused and in good condition with complete packing.
You need responsible for paying the shipping charges for the returned products.
A 20% restocking fee will be applied to the returned products, If you are return an non defective or wrong item(s).
RETURNS PROCEDURE, PROCESSING TIME AND NOTIFICATION
To process your return online, You just need some simply step, Please follow the instructions below:
fill in the correct Return Authorization Request of information on here, or send email to us within 3 days(Day Calculate From delivery Date).
Waiting our confirmation email, Unauthorized returns may be refused or disregarded.
Return your item(s) and Full Package, We recommended that all the returns item being complete returned with Original manufacturer box, instructions and manuals, warranty and/or serial number card, cardboard and /or styrofoam packaging, and all other included factory packed accessories.
Please provide a copy of a receipt or order number together in the package of return item.
Once BlackFireGear.com has received your returned item(s), we will process your return within 2-3 business days. You will receive an email notification when the credit is applied.
The confirmation email will sent to you, If the returned products need to replacement, and inform you the shipping information on item shipped.
If there are any issues or problems with your return/exchange, We will notify you via telephone or email.